Early 2015 macbook pro retina wearing down

#Early 2015 macbook pro retina wearing down update#
#Early 2015 macbook pro retina wearing down pro#

ItвЂ™s also the reason some customers are being told that faint image persistence problems are normal for Retina displays, as described above. However, that doesnвЂ™t address the LG problem specifically and leaves staff in the dark about having to perform multiple replacements in hopes of getting a Samsung display. which was obviously laughable! Im still yet to receive any compensation at all.ДЄpple performs an image persistence test for displays exhibiting burn-in type symptoms, as highlighted in the internal Apple Care doc pictured to the right.

#Early 2015 macbook pro retina wearing down update#

To cut a very long story short this has been going on now since November totalling 9 Replacement machines all with the same Fan Issue, hours of time on the phone to Apple Care, hours spent on the phone to вЂHigher Level ManagementвЂ™ until eventually an SMC update was released that solved the issue, on the last call to вЂHigher ManagementвЂ™ I was offered a Free Charger вЂ¦.

#Early 2015 macbook pro retina wearing down pro#

When the replacement arrived it took a total of 3 weeks however the machine that arrived was the classic Macbook Pro rather than Retina, so another machine was ordered, when this arrived there was issues that the fans would spin up randomly and repeatedly when downloading a larger (200MB+) file, contacted Apple Care again to which they agreeвЂ™d this wasnвЂ™t right and another replacement machine was ordered, this is now my fourth machine, It was also promised that Apple would be in touch regarding compensation for this, however to this day nothing has happened. The next day I had a call saying they have replaced the cover however for reasons unknown to them the Mag Safe had now failed and they were unable to power on the machine and recommended that a replacement machine was ordered. I purchased my Retina Macbook Pro in November 2012 (2.6Ghz / 16GB / 512GB) and within 14 days the trackpad failed, took it into my local Apple Store where they ordered a new top cover and was told they would fit it within 3 days for me as it was in constant use. One 9to5Mac reader, Jason Smith,В told us his account of going through nine replacements of the Retina MacBook Pro related to multiple issues: This forces many customers to return three, four or more times for a repair or replacement. In other words, the repair staff has no way of telling if replacement parts are LG or Samsung. For the LG display flaw specifically, Apple retail employees told us there are no guidelines in place for repair staff dealing with the repairs. The problem at the retail level is a result of AppleвЂ™s failure to prepare its repair staff for consumers inevitably seeking repairs for the issues. Not only is Apple not addressing the issues publicly, Apple retail employees and 9to5Mac readers confirmed Apple is failing to properly inform retail and repair staff of the problemsвЂ¦ The problems are severe enough that itвЂ™s affecting the buying experience for consumers, driving customers to opt for other devices, and forced me personally to stop recommending the machine. The display was eventually replaced with a Samsung but continues toВ experience other display related problems.ДЇinally, after 4 LG screened rMBPs I give up! Unfortunately, models with Samsung displays arenвЂ™t totally free from a myriad of other significant issues.ДЄpple described the image-retention problems on this userвЂ™s display as normal after two visits. Users experiencing the problem eventually realizedВ the source of the issue was with LG, one of AppleвЂ™s display suppliers for the new Retina MacBooks. The result is a support thread with over 364,769В viewsВ and, most recently, a class-action lawsuitВ in California that alleged Apple is failing to inform consumers of the issue. Leading the reports of problems is one that causes burn-in or ghosting on the deviceвЂ™s display. These widespread issues have received limited coverage in the press and many consumers claim Apple is failing to sufficiently address the problems by not informingВ consumers and employees. What many consumers donвЂ™t know is that buying a new Retina MacBook means taking your chances with possibly receiving a unit that is subject to display defects, battery, graphics, and fan-related issues among other major stability problems. Apple has built its reputation on quality, craftsmanship, and customer/user experience, but that hasnвЂ™t been the case with its latest lineup of MacBooks. When Apple unveiled its first Retina MacBook Pro with the 15.4-inch model in June, it came with an all-new, slimmed down design, all-flash architecture, and its flagship Retina display with over 5 million pixels.